At Moon Bar Official, we are committed to ensuring your complete satisfaction with your purchases. We understand that occasionally, you may need to return or exchange an item. Please review our Refunds & Returns Policy below for a smooth and hassle-free experience.
1. Returns Eligibility:
1.1. You may return items within 30 days of receiving your order. 1.2. Items must be unused, in their original condition, with all tags and packaging intact. 1.3. Personalized, final sale and clearance items are not eligible for return unless they are damaged or defective.
2. Initiating a Return:
2.1. To initiate a return, please contact our customer support team at email@example.com with your order details and the reason for the return. 2.2. Our customer support team will guide you through the return process and provide you with a return authorization. 2.3. Returns that are shipped back to us without prior authorization may not be accepted.
3. Shipping Your Return:
3.1. You are responsible for the shipping costs associated with returning the items. 3.2. We recommend using a trackable shipping method to ensure the safe return of the items. 3.3. Items lost or damaged during return shipping are not the responsibility of the Moon Bar Official.
4. Inspection & Processing:
4.1. Once we receive your returned items, they will be inspected for eligibility and condition. 4.2. We will process your return within 5 business days of receiving the items and notify you of the approval or rejection of your refund/exchange.
5.1. If your return is approved, a refund will be processed to your original method of payment. 5.2. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.
6.1. If you wish to exchange an item for a different size or color, please indicate your preference in your return request. 6.2. Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.
7. Damaged or Defective Items:
7.1. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. 7.2. We may request photos of the damaged or defective item for verification purposes.
8. International Returns:
8.1. International customers are responsible for any applicable customs duties, taxes, or import fees associated with their return.
9. Contact Us:
If you have any questions or concerns about our Refunds & Returns Policy, please don’t hesitate to contact our customer support team at firstname.lastname@example.org.
Please note that this policy is subject to change without notice. It is recommended to review our policy whenever making a purchase.