Last Updated: 20/01/2020
Welcome to Moon Bar Official (“we,” “us,” “our,” or the “Company”). We’re excited to provide you with information about our shipping practices. This Shipping Policy outlines the details of how we process and deliver orders placed on our website https://moonbarofficial.co/ (“Website”). By placing an order with us, you agree to the terms outlined in this Shipping Policy.
1. Order Processing:
1.1. We strive to process orders promptly within [processing time] after receiving them. Orders placed on weekends or holidays will be processed on the following business day.
1.2. Please review your shipping address and order details carefully before confirming your purchase. We are not responsible for shipping to incorrect or outdated addresses.
2. Shipping Methods:
2.1. We offer various shipping options during checkout, including standard and expedited shipping. Shipping costs and estimated delivery times are provided at the time of purchase.
2.2. Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment.
3. Estimated Delivery Times:
3.1. Delivery times vary based on the shipping method you choose and your location. Estimated delivery times are provided during checkout and in the order confirmation email.
3.2. Please note that delivery times may be affected by factors beyond our control, such as customs delays, weather conditions, and carrier issues.
4. Shipping Restrictions:
4.1. We offer domestic and international shipping to most destinations. However, certain products may have shipping restrictions due to legal or logistical reasons. These restrictions will be communicated during the checkout process.
5. Shipping Costs:
5.1. Shipping costs are calculated based on the shipping method, destination, and order weight. The total shipping cost will be displayed during the checkout process before you complete your purchase.
6. Customs and Import Duties:
6.1. For international orders, customs and import duties may apply and are the responsibility of the recipient. We are not responsible for these additional charges and cannot predict their amounts.
7. Order Tracking:
7.1. Once your order is shipped, you will receive an email with tracking information. This will allow you to track the status of your order through the carrier’s website.
8. Order Changes and Cancellations:
8.1. Once an order is placed, changes or cancellations may not be possible. If you need to make changes, please contact us immediately, and we will do our best to assist you.
9. Contact Us:
9.1. If you have any questions, concerns, or inquiries related to our Shipping Policy, please contact our customer support team at email@example.com.
Please review this Shipping Policy before making a purchase to ensure you understand our shipping procedures. This policy is subject to change without notice, so we recommend checking back periodically for any updates.